Sun Life Medical Second Opinion powered by Dialogue

Eligibility

When you enroll in either Sun Life health option through CF Industries, you’ll receive access to Sun Life’s Medical Second Opinion powered by Dialogue—our medical expert service—as part of your health benefits. If you are enrolled in family health coverage, you, your spouse, dependent children, parents and parents-in-law are eligible for the Medical Second Opinion. You can access this service through the Lumino Health Virtual Care platform.

Sun Life Medical Second Opinion Service

Sun Life Medical Second Opinion, powered by Dialogue, delivers digital-first, personalized care using an integrated approach via mobile or web. This service can help you make informed choices about your health when facing serious medical issues by helping confirm or challenge a diagnosis. The service offers high quality medical second opinions, mental health support, and helps find the right medical specialist. You can easily connect to the Sun Life Medical Second Opinion service through the Lumino Health Virtual Care app via mobile or web. The service is also available through a dedicated phone line, accessible 24/7.

Sun Life Medical Second Opinion includes:

• Expert Second Opinion: provides you with a second opinion from a medical expert on an existing, and active diagnosis and treatment plan. This includes both physical and mental health conditions. You can speak with a medical health specialist about your concern. After obtaining consent and collecting the records, the medical health specialist will secure the services of an appropriate medical expert who will provide a second opinion. The type of medical expert will be specific to the concern. For example, if it is regarding a cancer diagnosis, the expert consulted may be an oncologist. The medical health specialist will then deliver the results to you.
• Mental Health Care Navigation: provides you with an appointment with a mental health specialist. The specialist will help you better understand your mental health needs. The service will then provide navigation support to find the mental health provider who will best meet your needs. All mental health conditions are covered.
• Find a Medical Specialist: a navigation service that helps you locate appropriate medical specialists and facilities in Canada and the U.S.

Take Care of the (Whole) Family

Sun Life recognizes that health benefits should at times extend beyond yourself and your immediate household. Sun Life Medical Second Opinion, by Dialogue offers their services to not only yourself, your spouse and your children – they offer it to your parents and parents-in-law as well. To make things simple, you can use services at any time during your coverage and do not have to file a claim to get started!