{"id":177,"date":"2023-03-19T23:05:16","date_gmt":"2023-03-20T04:05:16","guid":{"rendered":"https:\/\/cfibenefits.wpengine.com\/?page_id=177"},"modified":"2026-01-30T01:02:31","modified_gmt":"2026-01-30T01:02:31","slug":"employee-assistance-program","status":"publish","type":"page","link":"https:\/\/cftotalrewards.com\/uk\/be-balanced\/employee-assistance-program\/","title":{"rendered":"Employee Assistance Program"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”header section” _builder_version=”4.20.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”112deg” background_color_gradient_stops=”#3fa9f5 1%|#3fa9f5 53%|rgba(255,255,255,0) 53%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/cftotalrewards.com\/wp-content\/uploads\/2023\/03\/eap_section_banner3.jpg” custom_padding=”3.25vw||3.25vw||true|false” custom_padding_tablet=”2vw||2vw||true|false” custom_padding_phone=”2vw||2vw||true|false” background_last_edited=”on|phone” use_background_color_gradient_tablet=”on” use_background_color_gradient_phone=”on” background_color_gradient_stops_tablet=”#3fa9f5 0%|#3fa9f5 60%|rgba(255,255,255,0) 60%” background_color_gradient_stops_phone=”#3fa9f5 0%|#3fa9f5 57%|rgba(255,255,255,0) 57%” background_position_phone=”center_right” background_horizontal_offset_phone=”19%” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.20.2″ _module_preset=”default” width_tablet=”67%” width_phone=”67%” width_last_edited=”on|phone” max_width_last_edited=”off|desktop” custom_margin_tablet=”|||3em|false|false” custom_margin_phone=”|||2.5em|false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” custom_css_main_element=”align-items: center !important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”align-items: center !important;” custom_css_main_element_phone=”align-items: center !important;” max_width__hover_enabled=”off|desktop”][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”display: flex;||flex-direction: column;||justify-content: center;” custom_css_main_element_phone=”display: flex;||flex-direction: column;||justify-content: center;”][et_pb_text content_tablet=”<\/p>\n

HEALTH SAVINGS
ACCOUNT (HSA)<\/h1>\n

” content_phone=”<\/p>\n

HEALTH SAVINGS
ACCOUNT (HSA)<\/h1>\n

” content_last_edited=”off|desktop” _builder_version=”4.20.2″ _module_preset=”0b50e57f-b832-49c7-98c9-cec37200d9c3″ header_font=”Montserrat|300|||||||” header_text_color=”#FFFFFF” header_font_size=”41px” header_letter_spacing=”0.5px” header_line_height=”1.2em” custom_margin=”5px||||false|false” custom_margin_tablet=”2em||-1.5em||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|tablet” header_font_size_tablet=”36px” header_font_size_phone=”31px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Employee Assistance Programme<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.20.2″ _module_preset=”default” background_image=”https:\/\/cftotalrewards.com\/wp-content\/uploads\/2023\/03\/lower_tri-form_3.png” background_size=”custom” background_image_width=”20%” background_image_height=”0%” background_position=”bottom_right” custom_padding=”20px||50px||false|false” custom_padding_tablet=”25px||||false|false” custom_padding_phone=”20px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”13px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b4352afb-c3cd-4ce1-9c36-6a63d7e54b82″ text_font=”Montserrat|300|||||||” text_text_color=”#015846″ text_font_size=”27px” text_line_height=”1.3em” link_font=”|800|||||||” border_width_bottom=”0px” border_color_bottom=”#DAD7CB” border_style_bottom=”solid” global_colors_info=”{}”]Wellbeing support to help you and your family tackle life\u2019s challenges.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”74830f7f-6ee4-427a-8099-eb52e409ee42″ custom_margin=”||0em||false|false” global_colors_info=”{}”]<\/p>\n

Help@hand from Unum<\/h2>\n

Help@hand is there every day. Access total health and wellbeing support from experts who\u2019ll tailor their support to suit you and your eligible family members*.<\/p>\n

How do I get started with Help@hand?<\/p>\n

    \n
  1. Please email HR Shared Services<\/a> and ask them to sign you up.<\/li>\n
  2. Go directly to the App Store<\/a> or Google Play<\/a> and search Help@hand<\/strong> to download the app.<\/li>\n
  3. Enter your details and get started with a wealth of health and wellbeing support.<\/li>\n
  4. Don\u2019t forget to invite your eligible family members* from the app as well.<\/li>\n<\/ol>\n

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    * Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.<\/em><\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”74830f7f-6ee4-427a-8099-eb52e409ee42″ custom_margin=”||1.1em||false|false” global_colors_info=”{}”]<\/p>\n

    Bupa Mental Health Support<\/h2>\n

    One in four people in the UK experience an emotional wellbeing problem each year. You are not alone.<\/p>\n

    If you aren\u2019t feeling yourself, call the Bupa mental health support team on 0345 600 5446<\/span><\/strong>. They can provide advice and discuss your feelings and symptoms and how they can help, or they can put you directly through to a mental health nurse. They can also book an appointment to speak to a mental health and wellbeing practitioner who could refer you to a Bupa-recognised therapist for a face-to-face, phone or video consultation or arrange access to fully supported, online Cognitive Behavioural Therapy (iCBT) programmes for you to complete at home.<\/p>\n

    Mental Health First Aiders<\/h2>\n

    As a part of our employee wellbeing programme, we have introduced trained mental health first aiders across the Billingham and Chester facilities who you can approach in confidence to discuss any mental health concerns you may be experiencing.<\/p>\n

    The role of the mental health first aider is to provide confidential initial support to colleagues who may be experiencing signs or symptoms of mental health issues and listen non-judgmentally to how they may be feeling. They may also help to support open communications between yourself and your manager to help reduce any concerns you may have, and where appropriate directing and referring you to specialist support networks.<\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” background_size=”initial” background_position=”bottom_left” custom_padding=”0px||20px||false|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|desktop” custom_css_main_element=”margin-top: 6px;” global_colors_info=”{}”][et_pb_text ul_item_indent=”1.5em” disabled_on=”off|off|off” module_class=”reg_text sidebar” _builder_version=”4.27.4″ _module_preset=”bec712a8-bf23-487f-abae-a1b6c24d0a98″ text_font=”Montserrat||||||||” text_font_size=”15px” text_line_height=”1.5em” link_font=”|700|||on|||#015846|” link_text_color=”#015846″ ul_font_size=”15px” header_text_color=”#FDB825″ header_line_height=”1.2em” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#015846″ header_2_line_height=”1.2em” header_3_font_size=”19.5px” header_3_letter_spacing=”0.1px” header_3_line_height=”1.2em” background_color=”#e9f8f7″ positioning=”relative” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”0px|-11px|24px|0px|false|false” custom_padding=”14px|20px|14px|20px|true|true” border_width_top=”2px” border_color_top=”#3FA9F5″ locked=”off” global_colors_info=”{}”]<\/p>\n

    Contact Information<\/h2>\n

    If you aren\u2019t feeling yourself, call the Bupa mental health support team: 0345 600 5446<\/strong><\/p>\n

    You can access total health and wellbeing support from Help@hand:<\/span><\/strong> <\/i> App Store<\/a>\u00a0| Google Play<\/a><\/p>\n

    [\/et_pb_text][et_pb_text ul_item_indent=”1.5em” disabled_on=”off|off|off” module_class=”reg_text sidebar” _builder_version=”4.27.4″ _module_preset=”bec712a8-bf23-487f-abae-a1b6c24d0a98″ text_font=”Montserrat||||||||” text_font_size=”15px” text_line_height=”1.5em” link_font=”|700|||on|||#015846|” link_text_color=”#015846″ ul_font_size=”15px” header_text_color=”#FDB825″ header_line_height=”1.2em” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#015846″ header_2_line_height=”1.2em” header_3_font_size=”19.5px” header_3_letter_spacing=”0.1px” header_3_line_height=”1.2em” header_5_font=”|600|||||||” header_5_font_size=”15px” background_color=”rgba(0,199,177,0.1)” positioning=”relative” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”22px|-11px|24px|0px|false|false” custom_padding=”14px|20px|14px|20px|true|true” border_width_top=”2px” border_color_top=”#00C7B1″ locked=”off” global_colors_info=”{}”]Mental Health First Aiders (MHFA) can be identified by their MHFA lanyards, Helmet label, Polo Shirt or badge. Posters with contact details are displayed across each of the locations or listed on the Loop.[\/et_pb_text][et_pb_image src=”https:\/\/cftotalrewards.com\/wp-content\/uploads\/2023\/03\/eap_sidebar.jpg” title_text=”eap_sidebar” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text ul_item_indent=”1.5em” disabled_on=”on|on|on” module_class=”reg_text sidebar” _builder_version=”4.20.2″ _module_preset=”bec712a8-bf23-487f-abae-a1b6c24d0a98″ text_font=”Montserrat||||||||” text_font_size=”15px” text_line_height=”1.5em” link_font=”|800|||on|||#015846|” link_text_color=”#015846″ ul_font_size=”15px” header_text_color=”#FDB825″ header_line_height=”1.2em” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#015846″ header_2_line_height=”1.2em” header_3_font_size=”19.5px” header_3_letter_spacing=”0.1px” header_3_line_height=”1.2em” background_color=”#effaeb” positioning=”relative” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”0px|-11px|24px|0px|false|false” custom_padding=”14px|20px|14px|20px|true|true” border_width_top=”2px” border_color_top=”#54CE32″ disabled=”on” locked=”off” global_colors_info=”{}”]<\/p>\n

    Additional Resources<\/h2>\n

    To File Claims for Reimbursement<\/h3>\n

    Log in to www.netbenefits.com<\/a>.<\/p>\n

    Eligible Expenses<\/h3>\n

    Below is an overview of eligible FSA expenses. For an extensive list of Health Care & Limited Purpose HCFSA expenses, click here<\/a>. For a complete list of Dependent Care FSA expenses, click here<\/a>.<\/p>\n

    Healthcare FSA<\/strong><\/p>\n