Employee Assistance Programme
Help@hand from Unum
Help@hand is there every day. Access total health and wellbeing support from experts who’ll tailor their support to suit you and your eligible family members*.
How do I get started with Help@hand?
- Please email HR Shared Services and ask them to sign you up.
- Go directly to the App Store or Google Play and search Help@hand to download the app.
- Enter your details and get started with a wealth of health and wellbeing support.
- Don’t forget to invite your eligible family members* from the app as well.
* Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
Mental Health Wellbeing
One in four people in the UK experience an emotional wellbeing problem each year. You are not alone.
If you aren’t feeling yourself, call the Bupa mental health support team on 0345 600 5446. They can provide advice and discuss your feelings and symptoms and how they can help, or they can put you directly through to a mental health nurse. They can also book an appointment to speak to a mental health and wellbeing practitioner who could refer you to a Bupa-recognised therapist for a face-to-face, phone or video consultation or arrange access to fully supported, online Cognitive Behavioural Therapy (iCBT) programmes for you to complete at home.
Mental Health First Aiders
As a part of our employee wellbeing programme, we have introduced trained mental health first aiders across the Billingham and Chester facilities who you can approach in confidence to discuss any mental health concerns you may be experiencing.
The role of the mental health first aider is to provide confidential initial support to colleagues who may be experiencing signs or symptoms of mental health issues and listen non-judgmentally to how they may be feeling. They may also help to support open communications between yourself and your manager to help reduce any concerns you may have, and where appropriate directing and referring you to specialist support networks.
