{"id":816,"date":"2023-06-20T07:03:09","date_gmt":"2023-06-20T12:03:09","guid":{"rendered":"https:\/\/cfibenefits.wpenginepowered.com\/ca\/?page_id=816"},"modified":"2026-01-29T15:23:04","modified_gmt":"2026-01-29T21:23:04","slug":"medical-second-opinion","status":"publish","type":"page","link":"https:\/\/cftotalrewards.com\/ca\/medical-second-opinion\/","title":{"rendered":"Teladoc"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;header section&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;112deg&#8221; background_color_gradient_stops=&#8221;#3fa9f5 1%|#3fa9f5 53%|rgba(255,255,255,0) 53%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/cftotalrewards.com\/ca\/wp-content\/uploads\/sites\/2\/2023\/06\/teladoc_banner.jpg&#8221; custom_padding=&#8221;3.25vw||3.25vw||true|false&#8221; custom_padding_tablet=&#8221;2vw||2vw||true|false&#8221; custom_padding_phone=&#8221;2vw||2vw||true|false&#8221; background_last_edited=&#8221;on|phone&#8221; use_background_color_gradient_tablet=&#8221;on&#8221; use_background_color_gradient_phone=&#8221;on&#8221; background_color_gradient_stops_tablet=&#8221;#3fa9f5 0%|#3fa9f5 60%|rgba(255,255,255,0) 60%&#8221; background_color_gradient_stops_phone=&#8221;#3fa9f5 0%|#3fa9f5 57%|rgba(255,255,255,0) 57%&#8221; background_position_phone=&#8221;center_right&#8221; background_horizontal_offset_phone=&#8221;19%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;69%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|||2em|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px|||0px|false|false&#8221; custom_css_main_element=&#8221;align-items: center !important;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221; custom_css_main_element_tablet=&#8221;align-items: center !important;&#8221; custom_css_main_element_phone=&#8221;align-items: center !important;&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221; custom_css_main_element_tablet=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; custom_css_main_element_phone=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h1>HEALTH SAVINGS<br \/>ACCOUNT (HSA)<\/h1>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h1>HEALTH SAVINGS<br \/>ACCOUNT (HSA)<\/h1>\n<p>&#8221; content_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;0b50e57f-b832-49c7-98c9-cec37200d9c3&#8243; header_font=&#8221;Montserrat|300|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;41px&#8221; header_letter_spacing=&#8221;0.5px&#8221; header_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;5px||||false|false&#8221; custom_margin_tablet=&#8221;2em||-1.5em||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;36px&#8221; header_font_size_phone=&#8221;31px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1> Sun Life Medical Second Opinion powered by Dialogue<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; padding_top_2=&#8221;6px&#8221; padding_top_bottom_link_2=&#8221;false&#8221; padding_left_right_link_2=&#8221;false&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true&#8221; custom_padding=&#8221;23px||0px||false|false&#8221; custom_padding_tablet=&#8221;23px||0px||false|false&#8221; custom_padding_phone=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Intro box&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;b4352afb-c3cd-4ce1-9c36-6a63d7e54b82&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_text_color=&#8221;#015846&#8243; text_font_size=&#8221;27px&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;|800|||||||&#8221; border_width_bottom=&#8221;0px&#8221; border_color_bottom=&#8221;#DAD7CB&#8221; border_style_bottom=&#8221;solid&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Stay connected to easy-access medical experts for a variety of health concerns.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;74830f7f-6ee4-427a-8099-eb52e409ee42&#8243; custom_padding=&#8221;2px||20px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Eligibility<\/h2>\n<p>When you enroll in either Sun Life health option through CF Industries, you\u2019ll receive access to Sun Life\u2019s Medical Second Opinion powered by Dialogue\u2014our medical expert service\u2014as part of your health benefits. If you are enrolled in family health coverage, you, your spouse, dependent children, parents and parents-in-law are eligible for the Medical Second Opinion. You can access this service through the Lumino Health Virtual Care platform.<\/p>\n<h2>Sun Life Medical Second Opinion Service<\/h2>\n<p>Sun Life Medical Second Opinion, powered by Dialogue, delivers digital-first, personalized care using an integrated approach via mobile or web. This service can help you make informed choices about your health when facing serious medical issues by helping confirm or challenge a diagnosis. The service offers high quality medical second opinions, mental health support, and helps find the right medical specialist. You can easily connect to the Sun Life Medical Second Opinion service through the Lumino Health Virtual Care app via mobile or web. The service is also available through a dedicated phone line, accessible 24\/7.<\/p>\n<h3>Sun Life Medical Second Opinion includes:<\/h3>\n<ul>\n<li>\n<strong>Expert Second Opinion:<\/strong> provides you with a second opinion from a medical expert on an existing, and active diagnosis and treatment plan. This includes both physical and mental health conditions. You can speak with a medical health specialist about your concern. After obtaining consent and collecting the records, the medical health specialist will secure the services of an appropriate medical expert who will provide a second opinion. The type of medical expert will be specific to the concern. For example, if it is regarding a cancer diagnosis, the expert consulted may be an oncologist. The medical health specialist will then deliver the results to you.\n<\/li>\n<li><strong>Mental Health Care Navigation:<\/strong> provides you with an appointment with a mental health specialist. The specialist will help you better understand your mental health needs. The service will then provide navigation support to find the mental health provider who will best meet your needs. All mental health conditions are covered.<\/li>\n<li><strong>Find a Medical Specialist:<\/strong> a navigation service that helps you locate appropriate medical specialists and facilities in Canada and the U.S.<\/li>\n<\/ul>\n<h2>Take Care of the (Whole) Family<\/h2>\n<p>Sun Life recognizes that health benefits should at times extend beyond yourself and your immediate household. Sun Life Medical Second Opinion, by Dialogue offers their services to not only yourself, your spouse and your children \u2013 they offer it to your parents and parents-in-law as well. To make things simple, you can use services at any time during your coverage and do not have to file a claim to get started![\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Contact box&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;b2730c0e-8c33-4505-b6a9-5d28397b6c05&#8243; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Contact Information<\/h2>\n<p><span class=\"blue_box_lead-ins\"><strong>Call<\/strong> <i class=\"fa-regular fa-phone-volume\" style=\"padding-left: 2px;\" aria-hidden=\"true\"><\/i><\/span><strong>833-286-5614 <\/strong><\/p>\n<p><span class=\"blue_box_lead-ins\"><strong>Visit<\/strong> <i class=\"fa-regular fa-arrow-up-right-from-square\" style=\"padding-left: 2px;\" aria-hidden=\"true\"><\/i><\/span><a href=\"https:\/\/luminovc.dialogue.co\/\" target=\"_blank\" rel=\"noopener\">luminovc.dialogue.co <\/a><\/p>\n<p><a href=\"https:\/\/cftotalrewards.com\/ca\/documents\/2026-medical-second-opinion-flyer\/\" target=\"_blank\" rel=\"noopener\">Medical Second Opinion Flyer<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;7dfbe9fd-ca0d-4232-9cbd-bff1f3c29392&#8243; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Additional Resources<\/h2>\n<h4>Find an In-Network Dental Provider<\/h4>\n<p>You can find a Cigna dental provider by clicking <a href=\"http:\/\/www.mycigna.com\/\" target=\"_blank\" rel=\"noopener\">here<\/a> or by calling 800-244-6224 and using the automated Dental Office Locator.<\/p>\n<h4>ID Cards<\/h4>\n<p>Cigna does not issue dental ID cards, but cards are available <a href=\"http:\/\/www.mycigna.com\/\" target=\"_blank\" rel=\"noopener\">online<\/a>. Providers can use your social security number to confirm your coverage.<\/p>\n<h4>Claim Form<\/h4>\n<p>If you visit an out-of-network provider, you or your provider need to submit this <a href=\"https:\/\/cftotalrewards.com\/wp-content\/uploads\/2023\/05\/Cigna-Dental-Claim-Form.pdf\" target=\"_blank\" rel=\"noopener\">online claim form<\/a> for reimbursement or visit <a href=\"https:\/\/my.cigna.com\/web\/public\/consumer\/registration\/name\" target=\"_blank\" rel=\"noopener\">myCigna<\/a> to create an account and submit your form.<\/p>\n<h4>Dental Rate Sheet<\/h4>\n<p><a href=\"https:\/\/cftotalrewards.com\/wp-content\/uploads\/2023\/05\/CF_2023_Rates_FINAL_102022.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to view the dental rate sheet.<\/p>\n<h4>Dental Plan Summary<\/h4>\n<p>To view your Dental Plan Summary, visit the <a href=\"\/resource-library\/\">Resource Library<\/a> under \u201cDental\u201d.<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Employee box&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;f93145bb-c944-4df1-9243-f042c6ff8506&#8243; custom_margin=&#8221;22px|0px|24px|0px|false|false&#8221; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>For Employees Only<\/h2>\n<h3 style=\"padding-bottom: .3em;\">Employee Monthly Contributions<\/h3>\n<p>Please refer to the <a href=\"#\" target=\"_blank\" rel=\"noopener\">Rate Sheet<\/a> for costs of our medical plans.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sun Life Medical Second Opinion powered by DialogueStay connected to easy-access medical experts for a variety of health concerns.Eligibility When you enroll in either Sun Life health option through CF Industries, you\u2019ll receive access to Sun Life\u2019s Medical Second Opinion powered by Dialogue\u2014our medical expert service\u2014as part of your health benefits. 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